Engaging potential customers from your website via live chat is a brilliant business move. But, to convert those leads you’ll need to engage them constantly. A bridge between a live chat app and a help desk solution makes for a best combo. That’s why we went ahead and integrated with Live chat!
Technovantage integration with live chat ensures that all chat conversations and offline messages are converted into tickets. The transcript of the entire conversation is readily available in the ticket, making it easy to follow up and engage the customer further You probably already know that live chat software can increase conversion rates when used correctly.
29% of consumers have told friends or colleagues about a positive live chat experience
38% of consumers are more likely to buy from a company if they offer live chat support
51% of consumers are more likely to stay with or buy again from a company if they offer live chat support
It’s clear that live chat can have a significant impact on user experience.It can help with a variety of essential tasks, including capturing and converting leads, onboarding and engaging customers, supporting and retaining customers, and providing self-service support.This level of efficiency can lead to more conversions, and enable businesses to focus on the goals that directly contribute to their revenue.